Improvement Research Paper Example | Topics and Well Written Essays - 750 words

Improvement - Research Paper Example Patient service quality is therefore equivalent to the traditional customer satisfaction model, which has been used in the business environment for a lot of years now. There are a lot of factors that can trigger improved patient service quality, including the language in which oral and written instructions given to patient are delivered. Because patients do not have the professional knowhow to quantify what makes up a high quality service to them, they would normally look at signs that they experience in their body as part of their recovery. It would be noted however that radiology procedures only set the tone for other medical and surgical procedures to continue (Kaufman et al., 2010). With this noted, it can be said that patient service quality will be linked to the outcome of the whole medical procedure that the patient is taken through. What this means is that the patient must be put in a position to understand the role they can play in making the whole medical procedural outcome a successful one (Filler, 2010). But in a situation where instructions are written or spoken to the patient in a language they cannot understand, they will never know the actual part they are expected to play. In such a situation, they may not experience the overall improvement and may therefore not regard the radiology procedure as being quality. In radiology, the quality of images produced is very important for medical and surgical decision making (Bastable, 2008). Already, the healthcare system will be noted to be a shared responsibility, requiring all stakeholders to bring their individual expertise together to form a collective consultative program agenda. The part of the radiology in this quest is to ensure that the best of images that can make doctors and other physicians take decisions on patients is produced. There are actually records of wrong medical and surgical decisions that have been taken because of poor quality of image after imaging procedure